Weekly Wrap Up - Pup-E-Bowl
07 Feb 2017
As Boston readies their ducks for the parade this morning, it’s got us thinking about last weekend ourselves and reminiscing a bit. No, we’re not talking about the Lady Gaga concert—which we heard was nothing short of fabulous—we’re talking about the Pup-E-Bowl, of course.
Last week we partnered with the Boulder Humane Society, trading Patriots and Falcons for puppies and SPRK+. Many AWWWWs were echoing from the crowd in the flurry of lights and fluff, as the offense was fiercely looking for treats while the defense needed to go to the bathroom. Maybe one or two pieces of turf—tops—were harmed during the making of this game.
This was a game not to be missed. Except for those players who missed it because they were napping.
A Day In The Life: Mike Moran
Q. Hi there. What is your name and title here?
A. Mike Moran, Operations Coordinator.
Q. And what does an operations coordinator do on the daily at Sphero?
A. I address escalations sent to us from our tier-1 support team, work as a liaison between support and logistics, and handle internal requests for support, demos and functionality training. Some specifics include device compatibility issues, refunds, advanced troubleshooting, etc.
Q. So if there’s a problem, you’re the go-to guy. What advice can you impart for others looking to get into the same kinda thing?
A. Have a lot of patience. Often you may be on the phone with a child working through device issues or basic functionality questions and you need to stay focused, remain steady and calm, and understand you’re the front lines of the company. First impressions are important—we are the first impression that most of our customers will have.
Q. Keeping us proud. What’re you currently working on? Anything top-secret?
A. Nothing secret. :) Every morning I check out our vendor’s Sphero customer comments and I respond to every one that is not at least 4 stars.
Q. Can’t imagine there are too many of those. I hope. What do you love about working here?
A. Co-workers – we have a lot of fun every day. I do not dread coming to work at all and am grateful for such a good group to work with.
Q. The Nerf gun battles are the envy of the office. Which of our bots is your favorite?
A. Ollie! Several reasons: 1) Though I had zero to do with its creation, I was working here when it was first conceived of, saw the early prototypes and early testing happening all over the office. It was just cool to see the robot come to fruition from conception. 2) I dig the speed. Ollie is rad, has super maneuverability, [runs at] 13MPH and can really crash into stuff. It’s by far the most fun to drive and makes me feel like a kid when I am driving it around.
Q. What do you spend your time doing when not working?
A. I run the website, Grateful Web. We have been online since 1995. We have 245K Facebook fans, thousands of hits per day, and more than 20K articles in our database. It’s my baby and pretty much what I spend all my free time on.
Q. For good reason, too. What do you love most about living in Colorado?
A. Most of the same things the rest of us say… the outdoors, yoga everywhere, Bluegrass music, breweries, dispensaries, being on my bike, kayaking, and the ability to get to an isolated place from the masses if I choose, but then can come back to town the same day and eat a yummy dinner on the Pearl Street Mall.
Q. What your favorite go-to spot?
A. Boulder Theater or Fox Theater – my two home bases. It’s likely I will be taking photos at one or both venues each weekend.
Q. No time wasted at either place, I’d say. Final question: What tidbit about yourself can you share that most of us don’t know?
A. I am disabled honorably discharged US Air Force Veteran – Military Police, who just happens to be a hippie on the inside.